Clinic & Cancellation Policies

By booking your appointment, you agree to our cancellation policy:

We understand that life can be unpredictable. However, any changes to your appointment within 24 hours are subject to the full value of the appointment. To avoid this, we encourage you to make any necessary changes to your schedule more than 24 hours in advance. You can do so online or by calling 720.668.9836. Please leave a message if the line is not answered.

We value the time and effort our team puts into preparing for your appointment to guarantee you receive exceptional care. This policy helps us respect that commitment and keeps our schedules accessible to those needing care.

If you anticipate being late, please call us. We may not be able to accommodate your appointment if you are over 15 minutes late.

We do not offer refunds for services rendered.

There is a $15 same-day convenience booking fee for same-day private appointments.

**Reasons why a patient/client might be dismissed or denied treatment:

Inappropriate Conduct: Patients/Clients who behave inappropriately, which could include disruptive or aggressive behavior towards staff or other patients, may be denied treatment.
Non-or-Late Payment of Fees: If a patient/client fails to pay for the services they've received or consistently pays their bills late, the clinic may deny further treatment until outstanding fees are settled. This includes no-show fees.
Declining to Sign or Fill Out Paperwork: Patients/Clients who refuse to sign or fill out these essential forms may be denied treatment because it can hinder the healthcare provider's ability to deliver safe and effective care.
Safety Concerns: If there are concerns about the safety of the patient or others within the clinic, treatment may be denied. This could include situations where a patient's condition poses a risk to themselves or where their behavior could harm others in the facility.
Repeated cancellations or no-call no-shows.

**Non-Refundable payment policy**

All services, herbs/supplements, and packages are non-refundable. No refunds will be provided for the full or partial price for any unused services, packages, herbs, supplements, or gift certificates purchased.

**Financial Policy**

Your payment is due in full at the time of service. For your convenience, we accept cash, check, credit cards, or HSA/FSA cards. For checks returned as unpaid by your bank, you will be charged a $25 fee. **Insurance Policy:** Clear Creek Wellness Co does not currently participate in any insurance network. (We are considered an “Out-of-Network” provider for some services). If you have out-of-network acupuncture or massage benefits, we can provide you with a superbill for services rendered that you can submit to your insurance company. We can also provide you with a receipt to submit to HSA/FSA accounts, as many of these programs will reimburse for *some* treatments. We accept HSA/FSA as payment for treatments.

**Records Policy**

Clear Creek Wellness Co is a paper-free practice. If you need copies of your health records or receipts, they will be provided to you via your patient portal after signing a records release. Paper records will not be supplied. The maximum fee set for Colorado record release may be applied if records are requested from a 3rd party.